Shipping Policy

 

Local Fulfillment

VibeLens operates one warehouse on the West Coast.

Warehouse Address (returns without a return label will not be accepted):
3450 E Philadelphia St, Ontario, CA 91761

We ship from the warehouse closest to your location to ensure faster delivery.

 

We select logistics companies such as FedEx, USPS, GOFO, and UniUni for shipping based on the delivery distance.

 

Shipping Costs

For customers in the contiguous United States, our prices are all-inclusive (shipping costs are already covered). For orders to Alaska, Hawaii, Puerto Rico, and similar regions, additional shipping charges will apply; please consult with our customer service team to determine the exact costs.

 

Shipping Time

The estimated delivery time includes order processing; items are dispatched within 1–2 business days, followed by a 5–10 day shipping period.

 

Order Tracking

If you have registered an account on www.vibelenspro.com, you can track your order and shipping status directly in your account.

 

For more shipping information, please contact us at support@vibelenspro.com. We will respond within 24 hours.

 

If your order shows as delivered but you have not received it, please contact us within 3 business days.

 

Contact Information

Phone:

+1 (973) 342-2057

(Monday–Friday, 10:00 AM – 7:00 PM EST)